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Jul
11

Crash Differently

Saw this comment on several blogs today.  Perfect!  If you tried to get a new iPhone up and running or, even worse, tried to get an old iPhone or iPod Touch upgraded to the new iPhone 2.0 software, you understand this completely.  For all the bashing Apple does of Microsoft for screwing up releases you’d think they’d work a little harder to avoid the debacle that today has been for so many iPhone/iPod users.

My son bought a new iPhone today which still can’t get a signal – it appears that the activation failed.  When I tried to upgrade my iPod Touch to iPhone 2.0 software, iTunes continually crashed.  I Googled the error message and found about 250 pages of entries discussing the same problem.  Eventually, iTunes just stopped trying to direct me to the iTunes store to upgrade and told me that my v1.1.4 software “is the current version.”  No 2.0 for me, I guess, even though the announcement of its release is still proudly displayed on Apple’s web site.  To even get that far, I had to do a complete reinstall of iTunes.

Apple apparently is claiming that their servers are overloaded.  Let’s see.  I know how many iPod Touches exist; I know how many original iPhones were sold; and I know how many new iPhones are in the channel.  How would I anticipate demand.   Hmmm, let me think . . .

They’ll work it all out, of course, and all the Jim Jones disciples who routinely drink all the Kool-Ade Apple can produce will quickly forget what a mess today has been.  As Apple gets more customers and gets hit with more upgrades of huge numbers of users, perhaps they’ll  demonstrate a bit less hubris with respect to how their giant competitors create and deal with problems.  What a joke.  Like that would ever happen .  .  .

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 July 11th, 2008  
 Will  
 Gadgets  
   
 2 Comments

2 Responses to Crash Differently

  1. The reason Apple’s servers failed became quite clear to me when I heard the following line from one of the first people to buy the iPhone: “I was first in line at 6 AM and when I came back at 4 PM the store clerk told me he had tried to activate the phone every 15 minutes or so for the whole day but just couldn’t get through”.

    I bet that that’s the parameter they forgot to take into account when doing their stress-tests. It’s like having a traffic jam where every car that stands still produces a clone every couple of minutes.

  2. The reason Apple’s servers failed became quite clear to me when I heard the following line from one of the first people to buy the iPhone: “I was first in line at 6 AM and when I came back at 4 PM the store clerk told me he had tried to activate the phone every 15 minutes or so for the whole day but just couldn’t get through”.

    I bet that that’s the parameter they forgot to take into account when doing their stress-tests. It’s like having a traffic jam where every car that stands still produces a clone every couple of minutes.