BEWARE of my employer…it’s very multi-faced…just to GRAB your dollar when you check-out….and talk crap about you (and your family) while you walk out of our doors.

As the saying goes…if it seems too good to be true….

BEWARE of my employer…it’s very multi-faced…just to GRAB your dollar when you check-out….and talk crap about you (and your family) while you walk out of our doors.

As the saying goes…if it seems too good to be true….

Ahh, Mizu Shobai. Brings back memories. Too bad prudish Americans never had such a tool in their business quiver. At least not legally.

Ahh, Mizu Shobai. Brings back memories. Too bad prudish Americans never had such a tool in their business quiver. At least not legally.

The B2C customer experience has been the subject of a lot of popular books and is a guarantee for an MBA thesis. But the B2B customer experience is probably at least as big an effect on the market.

Of course there’s a customer support side to B2B, and an account management side. But also consider the vast sums of money spent influencing B2B customers to keep buying from their preferred vendors: Accenture reimbursing their partners for golf club memberships, all those luxury boxes at stadiums and arenas, and companies taking “Entertainment” as a business expense! There’s a good reason some companies don’t let their employees even go to lunch on a vendor.

B2B selling has involved Mizu Shobai for centuries.

The B2C customer experience has been the subject of a lot of popular books and is a guarantee for an MBA thesis. But the B2B customer experience is probably at least as big an effect on the market.

Of course there’s a customer support side to B2B, and an account management side. But also consider the vast sums of money spent influencing B2B customers to keep buying from their preferred vendors: Accenture reimbursing their partners for golf club memberships, all those luxury boxes at stadiums and arenas, and companies taking “Entertainment” as a business expense! There’s a good reason some companies don’t let their employees even go to lunch on a vendor.

B2B selling has involved Mizu Shobai for centuries.

Ah yes, the Darwinian nature of capitalism. I agree entirely. Your story is not only a great example of being good to customers, but of the responsibility of management, too. Like you say, they had the mechanics right, but not the presentation. A memo to employees isn’t going to change the fundamental performance of people. That requires good management.

In some sense, this business climate is going to be healthy in the long run. At least from 32K feet and for certain markets. Thinning of the forest hasn’t happened in a while. Hopefully, good companies will survive and learn and prosper even more in the future. That is, if anyone actually makes it

Ah yes, the Darwinian nature of capitalism. I agree entirely. Your story is not only a great example of being good to customers, but of the responsibility of management, too. Like you say, they had the mechanics right, but not the presentation. A memo to employees isn’t going to change the fundamental performance of people. That requires good management.

In some sense, this business climate is going to be healthy in the long run. At least from 32K feet and for certain markets. Thinning of the forest hasn’t happened in a while. Hopefully, good companies will survive and learn and prosper even more in the future. That is, if anyone actually makes it

The place had a couple of cars being serviced, and one or two in line, so it was busy, but not crazy. Yet everytime a new car pulled into line, the service guy working on my car would mutter something like, “Oh, not another one.” With rising unemployment, I would think that with every car he would mutter, “Oh, I get to keep my job a little longer.” It’s great to see companies where the people get it and are appreciative of new business. The companies that don’t appreciate their customers are going to get thinned out I think. Natural selection at work.

The place had a couple of cars being serviced, and one or two in line, so it was busy, but not crazy. Yet everytime a new car pulled into line, the service guy working on my car would mutter something like, “Oh, not another one.” With rising unemployment, I would think that with every car he would mutter, “Oh, I get to keep my job a little longer.” It’s great to see companies where the people get it and are appreciative of new business. The companies that don’t appreciate their customers are going to get thinned out I think. Natural selection at work.