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Gadget Review – Fitbit

Image representing Fitbit as depicted in Crunc...

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What’s a FitBit? It’s a tiny device that you clip to your clothing or carry in your pocket that measures the number of steps you take (really, the movement of your torso), and estimates the number of calories you burn during the day. When plugged into its little base station which is connected to your computer, the data is uploaded to a web site for storage, display, comparison and to be combined with manually entered data about your non-measured activities and what you ate. It only costs $99 and is an incredibly nice piece of engineering and packaging. While the company has sold a load of them, it seems that the early adopters are, not surprisingly, geeks, data junkies and fitness-o-philes. I think I may reside in all three camps and as such, was a relatively early adopter.

I’ve been carrying a FitBit with me for the last 8 months. It is so small and light and the battery lasts so long, that I often forget I have it with me (as I did this week when I went through one of those airport x-ray vision machines used to see if you’ve recently changed your underwear with it on me). Usually, I’m disappointed in the calorie consumption it reports at the end of the day through it’s small display, but that’s the point. It kicks me in the ass so I do less sitting on it. It’s not a FitBit issue, it’s a personal one.

As with many such measuring devices, the absolute data is less important than the relative data. If I consistently burn 2,500 calories per day, I know that a lard-retaining 1,900 calories expended in a day is going to get me in trouble. Especially if I have several of those back-to-back.

When I ordered my FitBit, it was DOA. Well, it wasn’t entirely dead, there was a bunch of garbage on the little on-board display. Resetting (by sticking a paperclip into the tiny hole in the bottom of the base station, FWIW) didn’t help. I sent an email to support which, after sending me a long email asking me to try everything I had already tried, RMA’d the device and sent me a new one. Pretty easy and the right way of doing it.

The only downside to the device is in what it can’t do – measure the activity that doesn’t involve moving my torso. You can do bench presses all day long and register nothing north of the number of calories you would be burning if sleeping. What I’m really waiting for is something that does real time blood testing and can capture all muscle movement and extent. Non-invasively, of course. Until then, though, the FitBit tells me an awful lot about what I’ve been doing and sets the stage for thinking more about healthy living.

Handling a “No”

I’ve spent a considerable amount of time playing angel investor over the years which has given me the chance to meet many great entrepreneurs. In general, when an entrepreneur contacts me, he/she is looking for money, advice or both. Generally speaking, I make a quick determination if the people are some that I might be interested in working with; whether or not the idea is something that I can actually add some value too (an increasingly small set of things, as it turns out); and, oh yeah, whether or not I can make any money by investing in it, if that’s appropriate. About a third of the time, I immediately say “no,” because it doesn’t match up with any of my basic criteria.

The other two thirds of the time, I spend more time with the entrepreneur to understand the business as best I can and as quickly as possible. After 35+ angel investments, I should be able to determine the value of a startup quickly, yet, it doesn’t actually seem to be getting any easier. Or, at least, I’m not getting any better at it. Of course, the amount of time I spend coming up to speed with the team depends on my interest and varies quite a lot. In the end, the vast majority of people I talk with ultimately get a “no.” That’s just how the numbers work out. I can’t invest in everything.

In almost all cases – there are those who take a “no” like I said their mother is ugly and are complete assholes about the situation – I do my best to be supportive and helpful in my rejection, explain why I’m not interested and almost always try to connect the entrepreneur up with someone who might be better equipped to help or might be interested in investing. But, it’s still a rejection and it’s tough to take. It’s in how the entrepreneur handles this situation, that I learn more about them than during any of my previous discussions.

Once in a great while, someone will hang up on me or clumsily end a face-to-face meeting with some poor excuse. More likely and if email has been the primary form of communication, I might never get a response to my “no,” which is also a non-response to my offer to hook the person up with another potential advisor or investors. Sometimes, the entrepreneur digs in his or her heals and pushes even harder, thinking that they can force me into changing my mind. Often, pleading, in various forms, takes place.

I’m here to tell you folks, this is all bad. If you’re an entrepreneur (or any one doing business), you should treat each relationship you establish as a long-term, important one. You just never know when you’re going to need it. Sometimes you need it and you don’t even know it – like when another investor calls for an opinion or a reference. I don’t hold a grudge, but I’m not shy about sharing my thoughts about things, especially with people I have an established relationship with (there’s some recursion here, I think).

I’m making it sound like very few handle the situation well. Many actual do handle themselves wisely and professionally.  What do I mean by this?

  • They politely ask “why?” to fully understand my decision without trying to convince me otherwise
  • They thank me for the time I invested and for my consideration of the team and idea
  • They usually ask if I mind if they can engage me for advice or guidance in the future or if they can send updates on what is going on with their new baby.

Yes, for the most part, it’s political and maybe even pandering. It’s also smart. Some people handle it so well, I question my decision not to get involved. Handling it well gives me the impression that the entrepreneur might have the right stuff to be a great CEO. I’ll take that over a great idea any day (although both is nice, obviously). Even if I don’t get involved, that’s what I’m going to tell others when asked.

I’m not trying to be the Emily Post of startup venture engagements here. But handling this basic stuff right can get you very far. There will be MANY more “no’s” in your future. They are always harder to handle than “yes’s.” If you can handle them well, you’ll demonstrate what you can do when things are not so good. A much more important skill than what to do when things are going well. And that’ll get around.

You Gotta Pay to Play . . . Or Not

Last week, I wrote a post about the right of an investor to maintain their percentage ownership in a company through the pro rata rights provision often found in investment agreements. In that post, I referenced another provision that often crops up, pay-to-play. In its most basic form, the pay-to-play term causes an investor to lose certain antidilution protections if they don’t participate in later financings at a pro rata level. This loss can take a variety of forms. These range from a conversion of all the shares purchased by the investor in previous rounds from preferred to common (ouch!) to the loss of the right to participate in future rounds (a mild spanking).

I get why certain investors want this term in there – if a co-investor is not going to continue to invest in the company in subsequent rounds, why should they retain the rights and privileges of a holder of preferred stock? The same rights and privileges that investors investing their pro rata portion.

I understand the logic, but as an angel investor, I find little to like about the provision in virtually any form. If I, as an investor, supported the company early on and took on all the risks involved with an early investment, why should I ever lose the rights that came along with assuming that risk? That was the exchange at the time – money for some ownership and rights associated with the form of ownership. In my opinion, no future acts (legal, up-and-up ones, that is) should cause the retraction of rights I already have (superseding those rights is topic for another day).

When I invest in a company, I always reserve some money for the next round. Since I generally invest in startups, I consider what a reasonable jump up in the A round valuation might be and hold enough in reserve to maintain my pro rata share in the company through that round. If the A round is a large – dollar-wise – or there are rounds beyond the A round that I haven’t reserved for, I can easily find myself in the position of not having the funds needed to maintain my share. A pay-to-play provision, in these cases, would cause a draconian (yeah, I’m biased) removal of the rights I had already paid for through investment and risk. It just doesn’t make any sense.

I could whine or cry and say that such terms are unreasonable or unfair, but that would be stupid. In the end, I can only do one thing when I run across a pay-to-play provision in  a term sheet, treat it as a big negative in my investment decision. I strictly stay away from deals that go as far as converting the preferred shares of those who don’t invest their pro rata percentage in future rounds to common. I treat as a negative, but don’t always walk away from deals with such provisions that are less onerous. Like I said, I understand why big, later stage investors want this term in the agreement. From my point of view, though, it punishes those who took the biggest risk when the company needed it most.

Dual Bolt Pattern Wheels

Until my new wheels and tires for my truck arrived from Tire Rack yesterday, I didn’t even know that dual bolt pattern wheels were made. The bolt pattern for a wheel is the layout of the lugs (the bolts) that protrude from the car’s hub and are used to attach the wheel to the car. For a variety of reasons, there are no standard bolt patterns. In fact, there are a huge number of different bolt patterns for wheels. When buying aftermarket wheels, it’s very important to get the correct bolt pattern, or else the wheel won’t fit on the hub.

IMG_2019-800x600To make a wheel fit on more vehicles, aftermarket wheel manufacturers sometimes, apparently, drill two sets of bolt patterns in their wheels (cheaper wheels, like I purchased). See the picture on the left (click to enlarge). After seeing this dual bolt pattern on my new wheels, my first thought was that there must be a structural issue with having that much open space next to the bolts. So I hit the web, but couldn’t find anything on failing wheels as a result of having 2X the number of bolt holes.

While trying to mount the wheels, though, I discovered the real problem with dual bolt patterns – tolerances are tight (there’s no play in the bolt hole and the inside edge isn’t beveled to make threading the bolt through the hole easier) and aligning the wheel to the bolt pattern is significantly harder. The difficulty factor is almost assuredly amplified by the number of lugs that your car has per hub. My truck has 6, making 12 bolt holes in each wheel. Aligning six lugs all at the same time without any play is a challenge. Even further, the tire/wheel combination is about 30 pounds – just not an easy one person job while trying to fine tune the placement of the wheel.

IMG_2016-800x600All this made an hour-long job take about 4 hours (Bower Factor of 4). Some of that was learning the process, for sure, but it still took a long time and that was in my garage with pneumatic and electric tools. I can’t even begin to think how miserable a job this would be on the side of the road in the rain. I think I’m going to keep a factory wheel as my spare.

No Pro Rata Investment Rights?

I passed on an investment this week because the terms of the deal didn’t include the right for investors in the current round to maintain their percentage ownership in the company, through additional investment, in future rounds. This is usually outlined in the term sheet, in legalese, as “Preemptive Rights,” “Right of First Refusal” or even “Right of First Offer.” Basically, such a right simply allows early investors to keep themselves from being diluted in future investment rounds. There is no free ride in this situation, of course, the investor must pay for their pro rata share at the next round’s price, just like everyone else. What was particularly troubling about the term sheet in question was that it was pretty clear that the lead investor excluded such rights from the terms in order to have the ability to flush out smaller, early investors in subsequent rounds of financing.

I’ve seen this before (although less frequently over time) and it boggles my mind. Yeah, if you have a boatload of little investments the cap table can be a bit complicated, but that’s just math. Generally speaking, smaller investors don’t have any strong voting rights, board seats or other forms of control so punting on them doesn’t improve the speed or operations of the company. It’s treating form well ahead of function.

So why explicitly exclude or inhibit any investor small or large from investing in your next round? Are you afraid that you might scare off a large, future investor who doesn’t want smaller investors involved financially? Think about it. Are there rational people who would take this position? If so, are these people you want to deal with? To me, the fact that existing investors want to invest more money to retain their ownership is a hugely positive signal indicating that the people who know a lot about the company have faith in its progress and opportunities for success. As an entrepreneur, don’t you want to encourage such behavior?

By not explicitly giving investors pro rata rights (keep in mind that this provision simply grants the investor the right, it’s not a requirement – I’ll write a post on “Pay-to-Play” term sheet weirdness soon), you not only create a problem in subsequent rounds of funding, but you also create a problem now, in the current round. If, as a potential investor, I fear that I may not be able to prevent my dilution in future rounds, how anxious a I going to be to get involved. I’m not. Thus, my exit from the deal this week.

As my long-time friend and corporate general counsel, Peter Johnson, always says, “it’s, at worst, giving them the sleeves of your vest.” “Them,” in this case, being the investors you want to have involved in the company now and, hopefully, in the future.

BTW, there are loads of resources on the web discussing term sheets from many points of view. I highly recommend you take a look at Brad Feld’s and Jason Mendelson’s term sheet series as a starting point.

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Fixing Broken MP3 Files

About six months ago, I updated to a new version of iTunes and found that only about 20% of my MP3s could be added to my library. That’s not 20% of the new ones, but 20% of the songs that were already loaded in the previous version of iTunes (I’m omitting the long story of why I cleared my library and reloaded it). So, out of my 3,000 or so songs, iTunes only recognized about 600 of them. The first thing that went through my head was that Steve Jobs had personally blacklisted almost all the tunes I like. Come on . . . that’s now more rational than your first knee-jerk reaction to it, right? After dismissing the idea that Mr. Jobs might be carrying out a personal vendetta against me, I really panicked when I thought my music had somehow actually become corrupted. But no, the music was recognized by the myriad of other music players on my computer without any problems – I could even play them without issue from Windows Explorer.

My next thought was, do I even care? After all, the other music players were playing my music just fine. The trouble is that if you want to get music on any of the latest generation iPods/iPhones, you need iTunes. Eventually, the other players will catch up, but Apple seems determined to stay ahead of them, making iTunes the only method for transferring music and building playlists on cool, little Apple music players. Nothing like openness . . .

Figuring out what was actually wrong was a challenge. Internet searches yielded almost nothing. While I suspected that iTunes itself was the root cause of the problem – screwing up the files at some point in the past – I couldn’t verify that. So, I had to hack at searches until I stumbled upon MP3val, a free tool (Windows only) that checks the integrity of any MP3 file. Once run, I found out that the headers of most of my MP3 files were corrupted. Recent versions of iTunes, apparently are a real bitch about having proper MP3 headers, so rather than telling me what was wrong, they just chose not to import the files with “problems.” I used MP3val to “fix” a few files and iTunes imported them without any issues. Finally, a solution.

But not so fast . . . while fixing the headers, MP3val lost most (almost always all) of the tag information in the header – title, artist, album art, album title, song title, etc. So, to really fix the files, I had to run them through MP3val and then re-insert all the tag information again. A serious pain in the ass. I experimented with several methods and came up with this one. If you have such a problem. I hope this helps.

  1. Make a copy of the directory tree where your music is – everything. You never know when you’ll mess something up even more and have to restore from your copy. Don’t worry about the disk space, assuming you have what you initially need, you’ll delete this backup when you’re done.
  2. Now, iterate through manageable segments of your music library (a hundred files or so at a time if you can – I keep my music in subdirectories broken up by genre and/or date so I just dealt with one directory at a time) – and perform each of these steps on the group of files:
    • Use your favorite tagging program (iTunes, obviously won’t work) to create new filenames for the songs that contain all the tag information from each MP3 file (they’ll look something like this: “Doobie Brothers – Long Train Runnin’ – Best of the Doobies – 02 – Rock – 1976.mp3.” If your problem is similar to mine, you’ll be able to get everything except album art into the tag. I used MP3tag’s “convert” function to do this. The idea is to retain as much tag information as possible prior to running MP3val to fix the header.
    • Then, use MP3val to “scan” then “repair” the files with problems. You’ll likely, but not always, lose all existing tag info.
    • Go back to your tagging program and reverse the process in number 1, above. Convert the file name back to tag information.
    • If you have missing or incorrect tag information, now would be a good time to fix it. This includes importing album art. Most tagging programs can look up the album art for you automatically assuming you have the correct album name.
  3. Once you’re sure everything worked out, delete the backup.

There you go, just three steps. OK, one of them is complicated and if you have to go through 2,400 files, time consuming too. When I was done, iTunes read ‘em all. I also got the anal-retentive monkey off my back by making sure all my music had it’s correct information and album art. While I still hate iTunes, I recognize its necessary evilness and am coping with it thanks to MP3val and a boatload of time to fix everything.

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Who Should I Hire?

I’ll take a great team over a great idea in business any day of the week (of course, having both is even better). Why is that? Because ideas are often fleeting – markets change, technology evolves, competition is a moving target and customers are, sometimes, fickle. Great teams can adapt and continually innovate. Great ideas without great teams behind them stagnate.

This is even a bigger problem for startups than it is for established companies. In startups, ideas tend to be in more flux than in mature companies because of the limited time and resources startups have to completely understand the customer. While older companies aren’t immune to these challenges, they are generally not subject to the same limitations.

So, how does any organization hire the right people? Well, starting with a great team helps, of course, but understanding what’s important in expanding it is crucial. Here are a few things to ask yourself when trying to identify the next person you’ll add to your team.

  • Is there a cultural fit? Far more important than having the knowledge required for the job is whether the candidate will fit in with the rest of the team and, in fact be a driver and communicator of the culture you want in you company.
  • Is the candidate a risk taker? He/she should be. Why would you want someone who is going to move slowly and cautiously in your organization. The best people are aggressive in their actions and play offense all the time.
  • Does the prospective employee fear change? Hope not. In fact, the candidate should love change and even seek it out. Many people are afraid of change and even fight it in passive ways, slowing the organization down. If you want a hard-driving, fast-moving organization, you need people who love to drive and be involved in change.
  • Can the candidate work as part of a team? Not only are great people more effective as individuals, but when put together as part of a team, they can virtually make miracles happen.
  • Does he/she have the skills you’re hiring for? Duh. You’re probably hiring because you’re either stretched too thin or you need new skills in the organization. It’s good to thoroughly check if the candidate actually has these.

This is far from a complete list. There are going to be criteria specific to your organization and core to your success that you’ll add to it. The key point here is that hiring the right people is as important as it gets when it comes to running a company or managing any group of people. It’s the team you have that will make the difference in the end and having the best team possible should never be sacrificed.

Do More Faster . . . Accelerating Your Startup

If you’re an entrepreneur and you’re not familiar with TechStars, it’s time to get your head out of the sand. TechStars is a mentorship-driven seed stage investment program. Its goal is to help fledgling companies and entrepreneurs get going. The key to this help is guidance, mentoring, a little hand-holding and an opportunity to get financed at the end of each three month session.

I’ve been fortunate to have been a mentor for the last two years and an investor in TechStars Boston. I’ve also made seed investments in three TechStars companies, AccelGolf, Socialsci and Marginize. I truly enjoy the mentoring part of the program, there’s nothing quite as fun engaging with smart people on interesting topics and reflecting on the experiences I’ve had starting companies myself over the years.

To capture the thoughts and ideas of some of the mentors in the program, David Cohen and Brad Feld, the brain trust behind TechStars, have compiled a book of advice to startups called, Do More Faster: TechStars lessons to Accelerate Your Startup.

I was honored when David and Brad asked me if I’d write a chapter for the book on hiring people who are better than you are. It’s a subject near and dear to my heart since I fundamentally believe that successful companies are built around superb teams and not necessarily great ideas alone.

Congratulations to both David and Brad. The book, by the way, is available through Amazon now. You can check out more about it at the Do More Faster site.

Gadget Review: Axis Q1755-E Network Camera

Axis-Q1755-E-Network-Camera

In the last few years I’ve acquired several network cameras from a variety of manufacturers and have never been truly happy with any of them. Earlier this summer, I started a project that required a network camera and I tried to capitalize on the wisdom gained from my previous poor choices with a list of features and functions I wanted.

I only had two features that were actually required. One was that the camera be ready for outdoor use in wide-ranging conditions – temperatures as low as -20°F and as high as 100°F; precipitation – sun, rain, and snow; and other environmental factors like pestilence and locusts (it’s in New England after all). The other requirement was that it had to be powered through the Ethernet cable (PoE). The camera was to be installed over 300 feet from the router/switch (more on this later) and there was no AC power available anywhere near there.

There were, of course, other desired features. These greedily included:

  • I preferred if the cold weather operation functioned without the use of a heater inside the enclosure.
  • Pan and tilt was an option, but a zoom lens was desirable (10X optical zoom was my goal).
  • An autofocus (or really wide aperture) lens – once I installed it, I didn’t want to have to open up the case to focus the lens
  • A wide angle lens – to get as much of the scene in as possible without being a mile from it.
  • HD image quality – 720p/1080i while still having decent frame rates over the network.
  • Support of Motion JPEG was my primary goal, but H.264 would be great for future use.
  • An FTP client so that still photos could be transferred somewhere else.
  • An API or some type of macro function inside the camera so that I could schedule certain actions.
  • Finally, and this really was more of a requirement than an option – no need for specialized, proprietary software to view the feed from the camera. I should be able to view the stream from any web browser and be able to easily include the feed in any web page that I want.

While there are loads of cameras out there, the only one that met my needs at the time – all of them, actually – was the Axis Q1755-E. Well, I should say that there are other cameras that met all these needs, but they were substantially more expensive. That’s not to say that this camera is cheap. It’s not, but it’s much cheaper than other cameras in its class. I’ve had several low-end Axis cameras in the past. While I haven’t always liked their performance, their in-camera software was much better than most other cameras that I have played with.

I’m very happy with the performance of the camera. Live broadcast over the internet has something to be desired, but I imagine that my installation is hampered by cable length issues (see below) and by a crappy network service provider. The picture is sharp and clear and big. HD makes a huge difference. Low light operation is OK. I’ve seen better. The picture tends to get a bit blurry when the sensor doesn’t have enough light. Perhaps the thing I like best about the camera is its handling of background lighting. The camera does an excellent job of managing images with a large range of lights and darks without blowing out the lights or hiding the darks.

Under normal circumstances, installation of the camera would have been a breeze. In my case, the camera was being installed at a construction site with no power near where I needed to mount the camera. The closest power and Ethernet drop was over 300 feet away. I decided to use PoE to power the camera and eliminate the need for bringing an AC line to it. With or without power, the Ethernet spec states that the cable should not be longer than 100 meters. As such, I was pushing things pretty hard. I first measured out 326 feet of gel-filled cable (gel-filled because it handles harsh outdoor conditions better – I also ran it in PVC tubing the whole way). Once connected, nothing worked. My cable tester was showing no life. I cut the cable back to 310 feet and then everything worked. I must have been on the hairy edge.

Camera mounted on 4X4 PTWith the camera showing signs of life, I decided to mount it on a 10 foot 4X4 pressure treated post. I planted it in cement to make extra sure that there would be no movement whatsoever. Unfortunately, I neglected to consider that the post, itself, might twist as green lumber tends to do. The image from the camera slowly moved to the right during the weeks after installation. It took me a while to figure out what was happening. The camera was mounted in the housing well and the housing to the post. I even considered that the sensor might be moving as it heated up. Eventually, it occurred to me. When you look at the post now (click on the image), you can see that the top of the post is at a slightly different angle than the bottom. Next time, I’ll use something synthetic.

I’m happy with the camera, its features and flexibility. It would be great if low-light performance was a bit better, but the HD image and clarity are range topping for the price point, IMO. The ball joint used to mount the camera is also somewhat problematic. It’s a bear to get the camera even with the horizon and pointed exactly where you want it, especially when it’s 10 feet in the air. Because of the ball joint, you can’t make changes in a single axis – the camera just flops around until you tighten the bolt. Lot’s of trial and error required. It’s not a cheap camera, but it’s very flexible and should last a long time. I recommend it if you have similar requirements.

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Labor Day Means It’s Time to Pay the Piper

I’m fortunate in that during the summer months here in New England (which translates to, “a short period of time”), I can generally kick back and move at a slower speed than I do during the rest of the year. During this summer, I took this switch to an extreme. Yeah, I got some stuff done – I answered phone calls when they came in, I responded to email eventually and I raised some money to fight cancer by riding in the PMC. Looking back on it, though, I think I got less done this summer than during any other period in my life.

I’m not just talkin’ about the business-oriented stuff either. I cycled less, I played less tennis, I read less, I exercised less, I played golf only once (and that was only 9 holes) and I didn’t blog at all. All those projects around the house? They’re still there. Bills need to be paid? Not today. Stuff needs to be cleaned? It doesn’t smell that bad. Computer needs to be fixed? What’s wrong with pen and paper?

I guess there are some things I did more. I ate more, I drank more and I found myself cruising the web more. Check out my waistline for proof.

I have no excuses. This summer, the gods of weather smiled down upon us here in the northeast corner of the US. We had an incredible summer, weather wise, and for some reason I did my damndest to not take advantage of it.

I’m worried that this is my new status quo; that I’ve become lazy and slow; that I may have to rename this blog “1-Speed” or even “no-Speed.” So, I’m treating the advent of Labor Day as a kick in the ass. The bell has rung and the round has started. It’s time to get back to my fighting weight, step into the ring and throw some punches (OK, maybe I need to cut back on the boxing analogies). It’s time to start getting stuff done. My time as the least productive member of society is over . . . for now, anyway.