Customer Focus
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Hey Service Providers: I’m Givin’ You One Chance to do the Right Thing
Is service continuing to go downhill or am I just getting more picky? You’d think in a problematic economy, service…
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Does Being Nice Take More Effort? Is it Worthwhile?
I think I could write an essay on the breakdown of civility in modern society based on these questions, but…
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Good Customer Service is Sooooo Easy
Let me get right to the punch line . . . good customer service is so easy because customers’ expectations are…
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Lessons in Customer Support
A few days ago, I wrote a post titled, Caught in a Geek’s Gravitational Field. The truly unimportant post just…
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Why Can’t I Renew Online?
I read loads of magazines every month, most of which I subscribe to. Sure, the delivery mechanism is so . . .…
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Who’s Your Daddy (er . . . Customer)?
My good friend and intrepid VC, Brad Feld, has a new, thoughtful post on knowing who your customer is titled,…
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